IT Service Desk Manager

About the Role 

We are looking for a hands-on IT Service Desk Manager to lead and actively contribute to StormGeo’s Global IT Service Desk function. This is a player-coach role where you will both manage a small, globally distributed team (APAC, EU, US) and work directly with day-to-day IT support operations.

You will own and operate our Single Point of Contact (SPOC) for internal IT support, ensuring efficient handling of all 1st line tickets while maintaining high service quality and responsiveness across regions.

This position is based in Vilnius, Lithuania.

Main Responsibilities 

• Lead and support a globally distributed Service Desk team across APAC, EU, and the US.
• Act as the owner of the global Service Desk function and SPOC model.
• Participate directly in ticket resolution and day-to-day support operations.
• Provide on-site IT support including deskside assistance and troubleshooting.
• Ensure efficient handling of incidents and service requests with clear prioritization and escalation.
• Monitor and improve SLA performance and service quality.
• Identify recurring issues and drive practical improvements in workflows and processes.
• Maintain visibility of IT assets and manage asset procurement.

Core Requirements 

• Proven experience in IT support with hands-on technical troubleshooting skills.
• Experience leading or mentoring a small team (formal or informal leadership).
• Comfortable working in a hybrid role combining leadership and operational support.
• Experience working with distributed or global teams.
• Familiarity with ITSM tools such as Jira Service Management and Confluence.
• Solid understanding of Microsoft 365 and modern workplace environments.
• Basic understanding of identity, endpoint management, and IT security principles.
• Strong communication skills in English.

Company Offers 

• Smart, creative, and innovative environment, all within a flexible hybrid work model.
• International development opportunities to support your professional growth.
• Private health insurance.
• Home office support (IT workstation equipment provided + a personal budget of up to 400€ for home workplace furniture).
• Quarterly team-building events and even more fun and memorable moments together with StormGeo.
• The salary range is up to 5300 EUR gross per month, with the final offer depending on the candidate’s experience and qualifications.

If you're a skilled IT Service Desk Manager, with a passion for impactful decisions and working with a dynamic team, apply now to join StormGeo.    

We value diverse perspectives and welcome candidates from all backgrounds and industries. StormGeo offers a stimulating international environment where we challenge, encourage, and support each other. Get a glimpse of our culture and what it’s like to be part of our team by watching this short video: StormGeo.   

How to Apply: To apply for the position, kindly utilize the provided application link. It's important to note that applications and CVs submitted via email will not be considered. We will be reaching out to suitable candidates continuously, so we encourage you to submit your application promptly if you are keenly interested.