T1 Support Specialist

About the Role 

We are seeking a dedicated T1 Support team member to join our team. This role is pivotal in ensuring our clients receive top-notch support, helping them manage and maintain the integrity of their data related to StormGeo products and services. 

Main Responsibilities 

• Provide T1 support for StormGeo products using a CRM system or by phone communications. 
• Identifies technical issues, resolves or escalates them to the T2 support. 
• Identify and resolve data quality issues within our systems. 
• Maintain and ensure the quality control of client data and daily performance metrics. 
• Collaborate with internal teams to enhance client support and product offers. 
• Contribute to the improvement of support processes and documentation. 

Core Requirements 

• Strong problem-solving skills and technical acumen within standardized reports. 
• Ability to identify common issues and propose procedural and business requirements for technical resolution. 
• Solid verbal and written communication skills in English. 
• Ability to work independently and as part of a team in a flexible work environment. 
• Strong attention to detail and data entry accuracy. 
• Bachelor’s degree in an Earth or Physical Science, Computer Science, IT or Mathematic related field.  

Company Offers 

• Global mission - Every day, we enable our clients to navigate a changing environment by unlocking the value of data.
• Hybrid workspace - possibility to work from office or from home. 
• Private health insurance. 
• Home office support (IT workstation equipment provided + a personal budget of up to 400€ for home workplace furniture). 
• Possibility to influence software design and process flow, making your mark on the product and the company. 
• Smart, creative, and innovative environment, where you'll work alongside a talented and supportive team of professionals. 
• The gross salary for this position is up to 2455 Eur/month.

If you're a skilled T1 Support Specialist with a passion for impactful decisions and working with a dynamic team, apply now to join StormGeo! 

We value diverse perspectives and welcome candidates from all backgrounds and industries. StormGeo offers a stimulating international environment where we challenge, encourage, and support each other. Get a glimpse of our culture and what it’s like to be part of our team by watching this short video: StormGeo. 

How to Apply: To apply for the position, kindly utilize the provided application link. It's important to note that applications and CVs submitted via email will not be considered. We will be reaching out to suitable candidates continuously, so we encourage you to submit your application promptly if you are keenly interested.